Store Hours & Location

We are open 8:00 AM to 3:30 PM US CDT (GMT -6) Monday to Friday. We are located at the Learjet factory at 1 Learjet Way, Wichita, Kanas. This site is now Bombardier’s US Headquarters and home to the Bombardier Flight Test Center, Bombardier Defense and the Bombardier Service Center. Our physical stores are accessible to employees and authorized visitors.

Miscellaneous

Pricing Policy

Employee Club members can obtain a member discount code. Request your code using this link. Your discount code will be generally be issued (by email) the same day it is requested, however it may take longer if requested during a holiday or at a weekend.

Store Pickup for Visitors

If you will be visiting the Wichita campus and want to collect your order during your visit we will be happy to take your order over the phone. Please note the items you are interested in and call us at (316) 946-2394. We recommend placing your order a few days before your visit. Please let us know when you plan to collect your order. Or you can order online and use the curbside or Service Center pickup option. Most pickup orders will be ready in two hours. You will be notified by email or phone when your order is ready.

Order Fulfillment

Most online orders placed before 1:00 PM US CDT (GMT -6) Monday to Friday will ship on the same day. Large orders, international order and orders placed on US holidays may take an extra day or two before shipping. When your order ships your will receive and an email, if your method of shipping include tracking information that will be included in the email.

We are not responsible for items lost or undelivered by the carrier. If your item is lost, please contact the carrier. We recommend you select a carrier that offers tracking for your delivery. If you are having an order shipped to your hotel, a FBO or another location you are visiting please verify the shipping address with the facility and verify they are able to securely receive packages for guests or visitors.

International Shipping

More information is on our international shipping page.

Payment

We accept most credit & debit cards and PayPal. All cards payments are securely processed in compliance with PCI standards. PayPal payments are securely processed in accordance with PayPal’s standards. If you are an international customer your card issuer may decline international transactions that are outside your typical purchasing habits. Feel free to contact us and we can attempt to process your payment in our physical stores or by another means.

Refunds

We offer refund and/or exchange within the first 30 days of your purchase.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• Only regular priced items may be refunded, sale items cannot be refunded.

To start a return please contact us at Sales@BombardierArrivalsStore.com. Include your order number and the reason for the refund or exchange. You will be responsible for paying for your own shipping costs for returning your item, unless the reason is due to our error.

Ordering Information

When you order from us your order confirmation will be sent from Sales@BombardierArrivalsStore.com.

Verification of Orders

Any order that we receive is subject to verification. Certain orders may be automatically flagged for verification prior to the order being processed; these includes orders where the originating IP address is in a different country from the billing or shipping address. We will use the contact information in your order to verify the ordering information.